Carpet Cleaners SE13 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners SE13 provides carpet, upholstery and related cleaning services to residential and commercial customers within our service area. By booking a service, the customer agrees to be bound by these Terms and Conditions. Please read them carefully before making a booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, business, landlord, tenant, managing agent or organisation that requests or receives services from Carpet Cleaners SE13.
Company, we or us means Carpet Cleaners SE13, the cleaning service provider.
Services means carpet cleaning, rug cleaning, upholstery cleaning and any additional services agreed in writing between the Company and the Customer.
Premises means the property or location at which the Services are to be carried out.
Technician means a person engaged by the Company to deliver the Services.
Scope of Services
The Company provides professional carpet and related cleaning services within its designated service area. The specific Services to be provided will be confirmed at the time of booking, based on the Customer’s description of the Premises and the work required.
All Services are subject to the availability of Technicians, equipment and any necessary materials. The Company reserves the right to refuse, suspend or cancel a service where it considers the Premises unsuitable, unsafe or where access is not reasonably possible.
Booking Process
Bookings may be requested by the Customer via the Company’s chosen communication channels. A booking is not confirmed until the Company has provided explicit confirmation and, where required, any applicable deposit has been received.
The Customer must provide accurate and complete information when requesting a booking, including the type of Premises, number and size of rooms or items to be cleaned, the presence of stains, pets or heavy soiling, and any access or parking restrictions.
The Company may adjust the quoted price on arrival if the actual condition or size of the Premises or items to be cleaned differs significantly from the description given at the time of booking. Any change in price will be communicated to the Customer before the work begins, and the Customer may decline the revised quote, subject to any applicable cancellation charges.
The Customer is responsible for ensuring that a person over 18 years of age is present at the Premises at the agreed start time to grant access and approve the work. If no one is present, the visit may be treated as a late cancellation.
Prices and Quotations
All prices are provided in advance, based on the information supplied by the Customer and the Company’s current price structure. Quotations may be given as a fixed price or as an estimate, depending on the nature of the job.
Where a quotation is given as an estimate, the final charge will be based on the actual work carried out, the size and condition of the items cleaned, and the time and materials required. The Company will endeavour to keep the final cost within a reasonable range of any estimate provided.
Prices are exclusive of any congestion, parking or access-related charges, which will be payable by the Customer in addition to the service price, where applicable.
Payments
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due in full immediately upon completion of the Services at the Premises.
The Company accepts a range of payment methods, which may include cashless or electronic payment options. The Customer is responsible for ensuring that cleared funds are made available in accordance with the agreed payment method and timing.
For commercial or account Customers, payment terms may be varied in writing. If payment is not received by the due date, the Company reserves the right to charge interest and late payment fees in accordance with applicable UK legislation and to suspend or withdraw Services until all outstanding sums are paid in full.
Any dispute in relation to an invoice must be raised in writing within seven days of the invoice date. Raising a dispute does not relieve the Customer of the obligation to pay any undisputed portion of the invoice by the due date.
Deposits and Minimum Charges
The Company may require a deposit to secure a booking, particularly for larger jobs, specialist treatments, or during peak periods. Deposits are normally non-refundable unless expressly stated otherwise at the time of booking.
The Company may apply a minimum charge per visit or per service. If the scope of work requested by the Customer falls below the minimum charge, the minimum charge will still apply.
Cancellations and Rescheduling
The Customer may cancel or request to reschedule a booking by giving reasonable notice to the Company. The required notice period and any charges will be communicated at the time of booking and may vary depending on the nature and size of the job.
Where the Customer cancels a booking with insufficient notice, the Company may charge a cancellation fee, which may include any non-refundable costs already incurred and a reasonable contribution towards lost time and travel.
If the Customer is not present at the Premises at the agreed start time, or fails to provide access, parking or other necessary arrangements, this may be treated as a late cancellation and a fee may be charged.
The Company reserves the right to cancel or reschedule a booking due to matters beyond its reasonable control, including but not limited to severe weather, traffic disruption, staff illness, equipment failure or safety concerns. In such cases, the Company will offer an alternative appointment time. The Company will not be liable for any indirect loss or inconvenience arising from such cancellation or rescheduling.
Customer Obligations and Access
The Customer must ensure that the Premises are accessible and safe for the Technician to carry out the Services. This includes providing clear access to the areas to be cleaned, adequate lighting, and information about any known hazards.
The Customer agrees to remove fragile, valuable or personal items from the areas to be cleaned and to secure pets and children away from the work area while the Services are being performed.
Where on-street or off-street parking is required, the Customer is responsible for arranging suitable parking and for paying any related charges. Additional travelling and parking time or costs may be passed on to the Customer.
Standards of Service and Limitations
The Company aims to provide Services using reasonable skill and care and in accordance with professional standards for the carpet cleaning industry. However, the outcome of cleaning can be affected by the age, condition and type of carpet or fabric, previous cleaning methods, and the nature and age of stains.
The Company does not guarantee the complete removal of all stains, odours, marks or discoloration. Some stains may be permanent, and existing damage or wear may become more apparent after cleaning. The Technician will use reasonable efforts to inform the Customer of any concerns before proceeding with treatment where possible.
The Customer acknowledges that certain materials are prone to shrinkage, fading, colour run or other reactions when cleaned, and the Company will not be responsible for such issues where the risk is inherent in the material or due to pre-existing conditions.
Damage, Liability and Insurance
The Company will take reasonable care when delivering the Services and will maintain appropriate public liability insurance cover. If the Customer believes that damage has occurred as a result of the Services, the Customer must notify the Company as soon as reasonably possible and in any event within 48 hours of the service delivery.
The Customer must allow the Company a reasonable opportunity to inspect any alleged damage, carry out remedial work or arrange for a third party to carry out repairs on behalf of the Company. The Company will not accept liability for any repair work arranged by the Customer without the Company’s prior written consent.
The Company’s liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total price paid by the Customer for the specific service giving rise to the claim. The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of enjoyment.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be lawfully limited or excluded under English law.
Waste, Disposal and Environmental Responsibilities
The Company complies with applicable UK waste and environmental regulations in the course of carrying out its Services. Where the Services generate waste such as used cleaning solutions, packaging or removed debris, the Company will handle and dispose of such waste in accordance with its policies and relevant legal requirements.
The Customer is responsible for any general household or commercial waste at the Premises that is not created by the Company’s activities. The Company is not a general waste removal provider and will not transport or dispose of the Customer’s own waste unless explicitly agreed as an additional service.
The Customer agrees not to require the Company to dispose of any controlled, hazardous or regulated waste. If such waste is discovered during the course of the work, the Technician may suspend or modify the Services and report the issue to the Customer. Any additional costs arising from dealing with hazardous conditions will be the responsibility of the Customer.
Complaints and Service Issues
If the Customer is dissatisfied with any aspect of the Services, the Customer should inform the Company as soon as possible, giving a clear description of the issue and, where appropriate, photographs as evidence.
The Company will investigate reasonable complaints in good faith and may, at its discretion, offer to revisit the Premises to inspect the issue, carry out additional cleaning, or provide a partial or full refund where a shortfall in service is established.
Complaints raised more than 48 hours after service completion may be more difficult to assess, and the Company may not be able to offer remedial work or compensation in such cases, particularly where subsequent use or treatment may have affected the condition of the carpets or items cleaned.
Privacy and Data Protection
The Company collects and uses Customer information such as names, addresses and service details solely for the purpose of providing and administering the Services, managing bookings, and complying with legal obligations.
The Company will take reasonable steps to keep Customer information secure and will not sell or disclose personal data to unrelated third parties except where necessary to deliver the Services, process payments, enforce these Terms and Conditions, or comply with applicable law or regulatory requirements.
Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice or the way in which the Company operates. The latest version will apply to any new or future bookings.
Where a booking has already been confirmed, the version of the Terms and Conditions in force at the time of booking will apply to that booking, unless both parties agree in writing to adopt a later version.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Carpet Cleaners SE13.
Severability and Entire Agreement
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any written confirmation or specific agreement issued by the Company in relation to a particular booking, constitute the entire agreement between the Company and the Customer in respect of the Services and supersede all prior discussions, correspondence, understandings or agreements relating to the subject matter.
